Licensing
Purchasing
The number of licenses is equal to the number of developers. For example, if four developers are working on an application that uses the GemBox library, you will need four developer licenses.
In other words, one developer license is required for each and every developer working on any application which directly or indirectly references the GemBox library.
All developers that are working on any project that uses the GemBox library need to have a license.
GemBox licenses are per developer, not per named developer. We understand that members of a coding team may change over time and that it's not practical to have to update licenses each time that occurs.
No, there are no servers or OEM licenses. GemBox licenses include royalty-free deployment, there are no additional costs for anything. So, you can feel free to build an unlimited number of applications and deploy or distribute them to an unlimited number of services, servers, or end-user machines with no extra cost.
Yes, licensed developers can use the library on all the machines that are exclusively used by them.
Yes, GemBox licenses are perpetual and can be used forever. You can continue to use the latest version of the GemBox library that you're entitled to. Note, to use a version that was released after your technical support has expired, you'll need to renew your license.
You can redistribute all files marked as "REDISTRIBUTABLE FILES" in the product documentation. However, your end customers must be informed that they should not distribute those files further. Notice that we issue unique serial keys, so if a serial key is reverse engineered and pirated, either your end-customer (if he was informed of redistribution requirements) or you (if you failed to inform them) will be liable for damages.
You can use our purchase order generator on the FastSpring website, which is our trusted reseller.
If you are not fully satisfied you may return the purchased product within thirty (30) days of the date of purchase for a full refund.
FastSpring is GemBox's trusted reseller and payment processor. When you click the Buy Now button to purchase one of our libraries, you'll be redirected to FastSpring's secure checkout page, where your order and payment will be completed.
GemBox develops the libraries and provides all product-related technical support, including documentation, examples, and implementation help. FastSpring handles the purchasing process, payment transactions, invoicing, and other order-related matters, allowing us to focus on improving our products and supporting our users.
1. On the pricing page of the product you want to purchase, click the Buy Now button of the plan of your choice:
2. You will be taken to the website of FastSpring - our trusted reseller and payment processor. In the top right corner, you can select your country in the drop-down menu, and the currency will switch automatically:
3. Enter your contact information and mailing address. Choose your payment method. Click the Next button in the bottom right corner.
4. You will arrive on your order page. You can enter your VAT ID number here.
5. If you chose the credit card option as your payment method, enter the necessary information here.
Check the "I agree with the terms of service and privacy policy" checkbox.
Click the Complete Order button in the bottom right corner to complete your purchase.
6. You will be taken to the Thank You page.
Your receipt and your serial key for the product will arrive in your inbox in two separate emails. Please make sure to check the spam folder if you can't see the emails.
When using a wire transfer, please allow up to three business days for processing after payment.
For credit card purchases, this will be done practically immediately.
You can renew your license(s) only if you have previously purchased the same product and its license has expired. Renewing a license does not add any new developer licenses — the number of licensed developers stays the same.
Our sales support will send you a link for purchasing the renewal a month before your support expires with a 60% discount on the price of the new license.
Renewing a license after your professional technical support expires comes with a 40% discount on the price of the new license and can be done from the pricelist page for the specific product.
If you own a license for a single GemBox product, such as GemBox.Spreadsheet for example, and would like to switch to GemBox.Bundle, please contact us.
We'll review your existing GemBox licenses and prepare a custom upgrade order for you.
An additional discount may apply, depending on which licenses you already own and how much time remains before your professional technical support expires.
GemBox licenses are sent to their owners via Electronic Software Delivery (ESD). After receiving the payment, product delivery is done via email to the email address specified in the purchase order.
In the case of Credit Card payment, product delivery is done in a matter of hours.
In the case of a Bank Wire Transfer, please allow up to three business days for processing after payment.
Yes. Wire transfer is available as a payment option during checkout, which is processed through our trusted reseller, FastSpring.
When you place an order online and select Wire Transfer as the payment method, you will receive the correct banking instructions for your payment. These instructions are prepared for each buyer and order to help minimize exchange and wire handling costs.
Please allow up to three business days for the payment to be processed after it has been sent.
Note: Wire transfer details may change between orders. Please do not save or reuse banking information from previous orders.
You will be able to enter your company's VAT ID number on the last step of the purchase process on the FastSpring website.
You can download your invoice as a PDF by clicking on the link inside the order confirmation email that will arrive in your inbox and then either:
- Click the download button in the top-right corner (it looks like a "⤓" character),
Or append "/pdf" to the URL.
GemBox purchases are handled by FastSpring, our trusted reseller and merchant of record. Because FastSpring processes the order and issues the related payment and tax documentation, you should set up FastSpring as the vendor or supplier.
You can find the necessary vendor details on FastSpring's W-9 form.
FastSpring is our only reseller, but you are allowed to purchase a license for someone else. Just make sure that you send us the end-user information for the purchased license on info@gemboxsoftware.com. Information should include transaction id, name, address, and email address.
If you didn't find the answer to your question, please feel free to contact our sales support who will be happy to help you.