This website (“Website”) is maintained by GemBox Ltd. (“GemBox”, “we”, “us”), located at Aleja Lipa 1/E, 10040 Zagreb, Croatia.
This privacy policy (“Privacy Policy”), together with our Terms of Service (located at: https://www.gemboxsoftware.com/company/terms-of-service), and any other documents referred to herein, sets out the basis on which any personally identifiable information or personal data we collect from you, or that you provide to us, will be processed by us as a data controller when you use our Website.
We at GemBox are committed to respecting your privacy and recognize the need for appropriate protection and management of the personal data you share with us.
Please read this Privacy Policy carefully. By accessing or using this Website, you are accepting and consenting to the practices described in this Privacy Policy.
Data controller
For the purposes of EU and UK data protection laws and any applicable national implementing laws, regulations and secondary legislation relating to the processing of personal data (together “Data Protection Law”), the data controller is Gembox Ltd.
Legal Basis for Processing
We will only use your personal data when the law allows us to. The law requires us to have a legal basis for collecting and using your personal data We rely on one or more of the following legal bases:
We may collect and process personal data about you. Personal data, or personally identifiable information, means any information about an individual from which that individual can be identified. We collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
Identity Data: includes first name, maiden name, last name, username or similar identifier, company name.
Contact Data: includes billing address, delivery address, home address, email address and telephone numbers.
Financial Data: includes bank account and the last 4 digits of your credit card.
Transaction Data: includes details about payments to and from you and other details of products and services you have purchased from us.
Technical Data: includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access the Website or our services.
Profile Data: includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
Usage Data: includes information about how you use our Website and services, including the full Uniform Resource Locators (URL) clickstream to, through and from our Website and services (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
Marketing and Communications Data: includes your preferences in receiving marketing from us and our third parties and your communication preferences.
Aggregated Data: we also collect, use and share statistical or demographic data for our business purposes. This Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific Website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this Privacy Policy.
Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
We use different methods to collect data from and about you including via:
Direct Interactions: you may give us your Identity Data, Contact Data and Financial Data when you fill in forms or correspond with us by post, phone, email or otherwise. This includes personal data you provide when you register to use our Website or to receive our newsletter, subscribe to use our services, create an account to use our Website or services, request marketing to be sent to you, search for a product or place an order on our Website, participate in discussion boards or other social media functions on our Website, enter a competition, promotion or survey, attend a conference or webinar, give us feedback or contact us and when you report a problem with our Website or services.
Purchases: if you make purchases via our Website or within any services, or register for an event or webinar, we may require you to provide your Identity Data, Contact Data, Financial Data and Transaction Data.
Community: if you register for an online community that we provide, we may ask you to provide us with Identity Data, Contact Data, Profile Data and Technical Data.
Automated Technologies or Interactions: as you interact with our service, Website or emails, we automatically collect Technical Data about your device, browsing actions, patterns and Usage Data. We collect this personal data by using cookies, server logs, web beacons, pixels, and similar technologies about your device, and your use of our Website and services. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see the Cookie section below for further details.
We work with selected third-party suppliers and service providers to support the delivery, operation, security, maintenance, improvement and administration of our Website, products, services and business operations. These suppliers may process personal data on our behalf, or provide us with personal data, depending on the service they provide. We only share personal data where it is necessary for the relevant purpose and in accordance with this Privacy Policy.
The categories of third parties from whom we may receive personal data, or with whom we may share personal data, are set out below together with the relevant categories of personal data.
Payment processing, banking and accounting providers: Identity Data, Contact Data, Financial Data and Transaction Data, for example to process orders, manage payments, issue invoices, keep accounting records, receive and send payments, and meet tax, accounting and legal requirements.
Customer support, forums and communication providers: Identity Data, Contact Data, Profile Data, Technical Data and Communications Data, for example to respond to support requests, manage customer communications, operate user forums, handle call answering services, and provide email, voice, chat and other communication tools used to communicate with you.
Hosting, storage and backup providers: Identity Data, Contact Data, Technical Data, Usage Data and relevant account, order, support or Website records, where such data is processed as part of hosting our Website and systems, storing files, maintaining backups, operating our cloud infrastructure, and ensuring service availability and continuity.
Development, monitoring and security providers: Technical Data, Usage Data, system logs, diagnostic information, source code, security findings, build and deployment information, and other technical records, where necessary to maintain source code repositories, provide development and DevOps tools, monitor Website availability, perform security testing, code signing, vulnerability management, troubleshooting and system maintenance, and protect our Website, products and services. We do not use these providers to process customer Identity Data or Contact Data for development or security purposes, except where such information is incidentally included in logs, support records, bug reports or other technical records needed to investigate or resolve a specific issue.
Software distribution and public repository providers: We use public software distribution and repository platforms to make GemBox components, Docker images, packages and source code for examples available. We do not intentionally share customer personal data with these providers, but they may process Technical Data, Usage Data or account/profile information if you access or interact with GemBox content through their platforms.
Analytics, search, tag management and data analysis providers: Technical Data and Usage Data, for example IP address, device and browser information, pages visited, referral information, interaction data, search and usage patterns, and aggregated analytical information, to understand how our Website and services are used, improve performance and usability, analyze marketing effectiveness and support business reporting.
Email delivery and tracking providers: Identity Data, Contact Data, Marketing and Communications Data, Technical Data and Usage Data, for example to send transactional, service-related and marketing emails, manage delivery, detect errors, and understand whether communications have been delivered, opened or interacted with.
Social media and video platforms: Profile Data, Marketing and Communications Data, Technical Data and Usage Data, for example when you choose to interact with GemBox content or accounts on social media or video platforms, such as by viewing our videos, following our pages, liking or commenting on posts, or sending us messages through those platforms. We use these platforms to publish GemBox's own content and updates. We do not publish customer personal data on social media or video platforms unless you have specifically asked us to do so or have given us your consent, for example for a testimonial, case study or similar public reference.
Professional advisers and legal service providers: Identity Data, Contact Data, Financial Data, Transaction Data and Communications Data, for example to obtain legal, accounting, banking and other professional advice, manage contracts, resolve disputes, and comply with legal or regulatory obligations.
AI-assisted drafting and research providers: limited business, technical or contextual information included in prompts or materials submitted by us for drafting, research, review or productivity purposes. We do not intentionally submit personal data to these providers, and we use such services to support internal business activities rather than to make automated decisions about individuals.
Our current third-party supplier list is available at https://www.gemboxsoftware.com/company/third-party-suppliers and may be updated from time to time when our supplier set materially changes. Not every supplier process personal data in the same way or to the same extent. We require our service providers to protect personal data and to process it only for specified purposes and, where they act as processors, in accordance with our instructions.
We also collect personal data about you from publicly available sources. We may combine this information with personal data provided by you. This helps us update, expand, and analyse our records, identify new customers, and create more tailored advertising to provide services that may be of interest to you. We also use this for the purposes of targeted advertising, delivering relevant email content, event promotion and profiling, determining eligibility and verifying Contact Data. The personal data we collect includes:
Identity and Contact Data: from publicly available sources such as Companies House.
Identity, Contact and Profile Data: that is published about you on social media profiles such as LinkedIn, Facebook, X, etc.
Below we explain how our Website search service uses an AI model, what information is processed when you use the search box, and how we handle that information.
We use cookies on our Website to distinguish you from other users of our Website. This helps us to provide you with a good experience when you browse our Website and also allows us to improve the Website.
Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of websites. Cookies are sent to your browser from a website and stored on your device. Cookies can be “persistent” or “session” cookies.
We use persistent cookies and session cookies.
A persistent cookie is stored on a user's device in between browser sessions which allows the preferences or actions of a user across the Website (or in some cases across different websites) to be remembered. We use persistent cookies to save your login information for future logins to the Website.
A session cookie allows the Website to link your actions during a browser session. We use session cookies to enable certain features of the Website, to better understand how you interact with the Website and to monitor aggregate usage by users and web traffic routing on the Website. Unlike persistent cookies, session cookies are deleted from your device when you log off from the Website or close your browser.
Strictly necessary cookies. These are cookies that are required for the operation of our Site. They include, for example, cookies that enable you to log into secure areas of our Site and a cookie that records your cookie preferences.
Analytics and tracking cookies. These cookies allow us to recognise and count the number of visitors and to see how visitors move around our Website when they are using it. This helps us to improve the way our Site and services work, for example, by ensuring that users are finding what they are looking for easily.
Functional cookies. These cookies are used to recognise you when you return to our Website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
Marketing cookies. These cookies record your visit to our Website, the pages you have visited and the links you have followed. We will use this information to make our Website and services and the advertising displayed on them more relevant to your interests. We may also share this information with third parties for this purpose.
You can find more information about the individual cookies we use and the purposes for which we use them in the table below.
You can set up your browser options, to stop your computer accepting cookies or to prompt you before accepting a cookie from the websites you visit. If you do not accept cookies, however, you may not be able to use the whole of the Website.
To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit https://www.aboutcookies.org/ or https://www.allaboutcookies.org/. To opt out of being tracked by Google Analytics across all websites visit https://tools.google.com/dlpage/gaoptout.
We may use “pixel tags,” which are small graphic files that allow us to monitor the use of the Website. A pixel tag can collect information such as the IP (Internet Protocol) address of the computer that downloaded the page on which the tag appears; the URL (Uniform Resource Locator) of the page on which the pixel tag appears; the time the page containing the pixel tag was viewed; the type of browser that fetched the pixel tag; and the identification number of any cookie on the computer previously placed by that server. When corresponding with you via HTML capable e-mail, we may use “format sensing” technology, which allows pixel tags to let us know whether you received and opened our e-mail.
Some of our web pages may contain electronic images known as web beacons (sometimes known as clear gifs) that allow us to count users who have visited these pages. Web beacons collect only limited information which includes a cookie number; time and date of a page view; and a description of the page on which the web beacon resides. We may also carry web beacons placed by third party advertisers. These web beacons do not carry any personal data and are only used to track the effectiveness of a particular campaign.
We do not support Do Not Track (“DNT”).
Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked. You can enable or disable Do Not Track by visiting the “Preferences” or “Settings” page of your web browser.
We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
| Purpose/Activity | Type of data | Lawful basis for processing |
|---|---|---|
| To register you as a new customer | Identity Data Contact Data | Performance of a contract with you |
| To process and deliver your order including: (a) Manage payments, fees and charges (b) Collect and recover money owed to us | Identity Data Contact Data Financial Data Transaction Data Marketing and Communications Data | (a) Performance of a contract with you (b) Necessary for our legitimate interests (to recover debts due to us) |
| To manage our relationship with you which will include: (a) Notifying you about changes to our terms, this Privacy Policy, the Website or services (b) Asking you to leave a review or take a survey (c) Dealing with your requests, complaints and queries | Identity Data Contact Data Profile Data Marketing and Communications Data | (a) Performance of a contract with you (b) Necessary to comply with a legal obligation (c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services) |
| To enable you to partake in a survey | Identity Data Contact Data Profile Data Usage Data Marketing and Communications Data | (a) Performance of a contract with you (b) Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business) |
| To administer and protect our business and the Website (including troubleshooting, data analysis, testing, system maintenance, support, updates, reporting and hosting of data) | Identity Data Contact Data Technical Data | (a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise) (b) Necessary to comply with a legal obligation |
| To deliver relevant Website and services content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you | Identity Data Contact Data Profile Data Usage Data Marketing and Communications Data Technical Data | Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy) |
| To use data analytics to improve our Website and services, customer relationships and experiences and to measure the effectiveness of our communications and marketing | Technical Data Usage Data | Necessary for our legitimate interests (to define types of customers for our products and services, to keep our Website updated and relevant, to develop our business and to inform our marketing strategy) |
| To send you relevant marketing communications and make personalised suggestions and recommendations to you about goods or services that may be of interest to you | Identity Data Contact Data Technical Data Usage Data Profile Data Marketing and Communications Data | Necessary for our legitimate interests (to carry out direct marketing, develop our Website and services and grow our business) |
| To display personal testimonials (success stories) of satisfied customers on our Website in addition to other endorsements | Identity Data | Your prior consent. Consent can be withdrawn to the publication of a testimonial by sending us an email. |
| We use AI to: (a) Help you search our Website for relevant content; and (b) Assist in drafting documents and correspondence. | Identity Data Contact Data Technical Data Usage Data Profile Data Marketing and Communications Data | Necessary for our legitimate interests (to provide you with more relevant search results and to assist us in drafting relevant documents and correspondence) |
We will not sell or rent your personal data to anyone.
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
We may combine information we receive from other sources with information you give to us and information we collect about you. We may use the information we receive from other sources and the combined information for the purposes set out above (depending on the types of information we receive).
We do not share or otherwise disclose your personal data for purposes other than those outlined in this Privacy Policy. However, we may disclose aggregated information about our users, and information that does not identify any individual, without restriction.
We may disclose personal data that we collect or you provide us:
We require all third parties to respect the security of your personal data and to treat it in accordance with applicable law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
Our Website and services are global and your personal data may be stored and processed in any country where we have operations or our staff are located.
We may transfer your personal data to service providers that carry out certain functions on our behalf. This may involve transferring personal data outside your country of residence to countries which have laws that do not provide the same level of data protection as your country of residence. When we share your personal data with our service providers, who are identified in this Privacy Policy, this will involve transferring your personal data to the country in which each service provider is located.
European Data
When we transfer UK, EU or Swiss personal data to countries whose laws do not provide the same level of data protection as the UK, the EU or Switzerland, we always ensure that a similar degree of protection is afforded to your data by ensuring that one of the following applicable safeguards is in place:
Please note that our Website is accessible via the internet and may potentially be accessed by anyone around the world. Other users may access the Website from outside the EEA, Switzerland or the UK. This means that where you chose to post your personal data on our Website, it could be accessed from anywhere around the world and therefore a transfer of your personal data outside of the EEA, Switzerland or the UK may be deemed to have occurred.
We have implemented appropriate security measures designed to prevent your personal data from being accidentally lost, accessed or used, in an unauthorised way, altered, and disclosed. For example, all information you provide to us is stored on our secure servers. Any credit card information or payment transactions will be encrypted using SSL technology.
The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. We urge you to be careful about giving out information in public areas of the Website like forum threads. The information you share in public areas may be viewed by any user of the Website.
We have put in place procedures to deal with any personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will endeavour to protect your personal data, we cannot guarantee the security of your personal data transmitted to our Website. Any transmission is at your own risk. Once we have received your personal data, we will use strict procedures and security features to try to prevent unauthorised access. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.
Our Website and services may, from time to time, contain links to and from third party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. Please note that these third party websites, plug-ins and applications have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these third party websites, plug-ins or applications.
Any information that you post to areas of the Website that is viewable by others (for example, to a blog, forum or chat-room) will not be treated as proprietary, private, or confidential. We have no obligation to monitor such posts to the Website or to exercise any editorial control over such posts; however, we reserve the right to review such posts and to remove any material that, in our judgment, is not appropriate. Posting, transmitting, promoting, using, distributing or storing content that could subject us to any legal liability, whether in tort or otherwise, or that is in breach of any applicable law or regulation, or otherwise contrary to commonly accepted community standards, is prohibited, including without limitation information and material protected by copyright, trademark, trade secret, nondisclosure or confidentiality agreements, or other intellectual property rights.
We retain personal data for as long as reasonably necessary to fulfil the purposes for the relevant activity for which it was provided or collected including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
For customers who have not purchased our products or services or started a conversation with our support team, this period will be no more than one (1) year. For customers or persons who register on our Website we will retain personal data for as long as we provide access to our services to you, your account with us remains open or any period set out in any relevant contract you have with us. After you have closed your account or ceased using our services we will delete your data within one (1) year.
We may retain your personal data for a longer period in the event of a complaint, if we reasonably believe there is a prospect of litigation in respect to our relationship with you, to comply with law enforcement requests, maintain security, prevent fraud and abuse, resolve disputes, enforce our legal agreements, or fulfil your request to “unsubscribe” from further messages from us.
In some circumstances we will retain some anonymised information after your account has been closed, this is data that can no longer be associated with you. We may use this for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.
Please note: After you have closed your account or deleted information from your account, any information you have shared with others will remain visible. We do not control data that other users may have copied from the Website or services. Your profile may continue to be displayed in the services of others (e.g., search engine results) until they refresh their cache.
We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on which products, services and offers may be of interest to you so that we can send you relevant marketing communications.
We will send you marketing emails if you “opt in” to receive marketing emails from us when registering on our Website, or if you have enquired about, or purchased any of our goods or services from us and you have not opted out of receiving such marketing.
We will obtain your express opt-in consent before we share your personal data with any third party for their own direct marketing purposes.
From time to time, we may provide information to our customers in the form of electronic newsletters. When you subscribe to our newsletter you will be added to our mailing list and will receive emails about our products, offers, and feedback. The emails will come from us, not from third parties. They will be sent directly to the email address that you provide when you subscribe.
You can ask us to stop sending you marketing communications or our newsletter at any time by clicking the “unsubscribe” link at the bottom of any marketing email or newsletter. Once you “opt out”, or “unsubscribe” you will no longer receive any marketing emails or newsletter from us. You will however still receive service related communications that are essential for administrative or customer service purposes, for example relating to orders, billing, updates, checking your contact details are up to date and support issues.
Please note that where we send push notifications from time to time in order to update you about any service updates, events and promotions we may be running, if you no longer wish to receive these communications, please disable these in the settings on your device.
If you are located in the EEA or the UK, you have a number of rights under Data Protection Law in relation to your personal data.
You have the right to:
We will try to respond to all legitimate requests within 30 days and will deal with requests we receive from you, in accordance with the provisions of Data Protection Law. Occasionally it could take us longer, if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
If you wish to exercise any of the above rights, please contact us as set out at the end of this Privacy Policy.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.
We will try to respond to all legitimate requests within 30 days and will deal with requests we receive from you, in accordance with the provisions of Data Protection Law. Occasionally it could take us longer, if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Our intention is to meet the highest standards when collecting and using personal data. For this reason, we take complaints we receive very seriously. We encourage users to notify us if they think that our collection or use of personal data is unfair, misleading or inappropriate. If you have any complaints about our use of your personal data, please contact us as set out at the end of this Privacy Policy.
You have the right to make a complaint to a Data Protection Authority about our collection and use of your personal data.
For EU individuals:
Our local data protection authority who deals with all EU complaints is: The Croatian Personal Data Protection Agency (Agencija za zaštitu osobnih podataka).
For UK individuals:
The Information Commissioner's Office at, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, England.
Under the CCPA, California consumers have the right:
If you make a request, we have 30 days to respond to you. If you would like to exercise any of these rights, please contact us as set out at the end of this Privacy Policy.
This Website is not intended for and shall not be used by anyone under the age of 18.
GemBox and this Website are neither designed nor structured to attract children. Accordingly, we do not intend to collect personal data from anyone we know to be under 18 years of age. If we are made aware that information is, or has been, submitted by or collected from a person under the age of 18, we will promptly delete this information.
We keep our Privacy Policy under regular review. Any changes we may make to our Privacy Policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our Privacy Policy.
This Privacy Policy was last updated on July 1st, 2026, and replaces any other Privacy Policy previously applicable from this date.
Questions, comments and requests regarding this Privacy Policy are welcomed and should be addressed to: