Support Center

Product Delivery

GemBox licenses are sent to their owners via Electronic Software Delivery (ESD).
After receiving the payment, product delivery is done via email to an email address specified in a Purchase Form or a Quote.

In case of Credit Card payment, product delivery is done in a matter of hours.
In case of a Bank Wire Transfer, product delivery can take up to a couple of days.

If you haven't received a license in expected time after purchasing it please check your Trash or Spam folder. Due to the configuration setting of an email server, a license email can end up in Trash or Spam.
If you haven't received a license and the above is not the reason why, contact our sales department in order to resolve this issue.

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