Hot Fixes
If you installed any of our products, check SupportFree.htm / SupportProfessional.htm file
in your installation folder. There you can find a link to hot fixes and instructions on how to
get support.
Bug Reporting
To report a software bug, installation problem or documentation error in any of our products,
please send an e-mail to support@gemboxsoftware.com
with all of the following information:
- Full name of the product, together with version information
(for example, “GemBox.Spreadsheet Free 3.1”).
- Name of the product part affected by the bug (component,
installation, help files etc.).
- Steps to reproduce the bug (together with the code and
project files if necessary).
- Detailed bug description (exception text, stack trace,
output files etc.).
- Your environment information (.NET Framework version, Visual
Studio .NET version, operating system etc.).
Example:
To: support@gemboxsoftware.com
Subject: Bug Report (GemBox.Spreadsheet)
PRODUCT NAME: GemBox.Spreadsheet Free 3.1
PRODUCT PART: component
STEPS:
1. Open attached ZIP file with VS.NET 2008 solution.
2. Run the solution.
3. Exception is thrown.
BUG DETAILS: “An unhandled exception of type 'System.IO.IOException'
occurred in GemBox.Spreadsheet.dll”
Regards,
Joe Smith
ACME Software
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After our technical department receives your e-mail, they will
notify you whether your problem is really a bug, whether it
is already a known issue or not, what the workaround is (if
available) and when a bug fix will be available. Our technical
representative may need to contact you with additional questions
to reproduce the bug or to provide workaround in your case.
Feature Requests
To request a feature in future version of any of our products, please send an e-mail
to support@gemboxsoftware.com
with all of the following information:
- Name of the product that should implement the feature.
- Detailed description of the feature.
- Reasons why that feature would be valuable for your business.
After our technical department receives your e-mail, they will
notify you whether the requested feature is already available
in some product version or if that feature is planned in feature
versions of the product. Our technical representative may need
to contact you with additional questions so we can fully understand
what you require and what would be the best way to support it.
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